Hi There! Here you’ll find answers to the most common questions about our handcrafted, nature-inspired jewelry. If you don’t find what you’re looking for, please feel free to contact us at hello@threecrowsmetalworks.com.

Do you have a brick-and-mortar store?
Yes! Our working studio and shop is located at 6 South Main Street in downtown Sparta, N.C. Sparta is a quiet town nestled in the Blue Ridge Mountains of western North Carolina. If you are traveling in that area, we are open Thursday-Saturday 11 am - 6pm. Please stop by and see us! 

What materials do you use in your jewelry?
At Three Crows Metalworks, we are committed to sustainability and quality. Our jewelry is handcrafted using recycled sterling silver and copper, as well as jeweler's brass, bronze and 14K Gold filled. 

How do I care for my Three Crows Metalworks jewelry?
To keep your jewelry looking its best, we recommend the following care tips:

• Store your jewelry in a cool, dry place, preferably in an airtight container.
  
• Avoid exposing your jewelry to harsh chemicals, perfumes, or lotions.
  
• Clean your jewelry regularly with a soft cloth to maintain its shine.
  
• For detailed cleaning, use mild soap and water, then dry thoroughly.

Do you offer a warranty or guarantee?
Yes! We stand by the quality of our craftsmanship. All our pieces come with a lifetime guarantee. We know accident's happen, so we offer free repairs on any piece of jewelry you purchase from us.

What is your shipping policy?
We offer free shipping on orders over $100 within the United States. For orders under $100, standard shipping rates apply. Please note that shipping times may vary based on your location and the time of year.

Do you ship internationally?
Yes, we ship internationally! International shipping rates and delivery times will vary based on the destination. Please check our shipping policy for more details or contact us for specific inquiries.

Can I track my order?
Absolutely. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

What is your return policy?
We want you to love your Three Crows Metalworks jewelry. If for any reason you are not satisfied with your purchase, please contact us at hello@threecrowsmetalworks.com. Return your order within 30 days of receiving your order for a full refund or exchange. Please ensure the jewelry is in its original condition. Custom or personalized orders are non-refundable.

How do I use my 10% off coupon code?
To use your 10% off coupon code, simply enter the code at checkout when making your online purchase. The discount will be applied to your order total.

Do you offer custom jewelry designs?
We are not accepting custom orders at this time. However, many of our pieces are one of a kind treasures. 

How can I stay updated on new collections and special offers?
Join our email list or follow us on social media! By joining our VIP group, The Collector’s Circle, you’ll receive early access to new collections, exclusive discounts, and updates on special events.

How do I join The Collector’s Circle VIP group?
Joining The Collector’s Circle is easy! Click this link and enter your email to join and start enjoying exclusive benefits like 10% off your first order from our website, early access to new collections, special discounts, and more.

Still have questions?
Feel free to reach out to us at hello@threecrowsmetalworks.com. We’re here to help!